FAQs – Marie Munier Jewelry
Here are some commonly asked questions to help guide your shopping experience at Marie Munier:
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1. Ordering
Q: How do I place an order?
A: Simply browse our collections, select the items you love, and add them to your cart. Once you’re ready, proceed to checkout and follow the instructions to complete your purchase.
Q: Can I make changes to my order after it’s placed?
A: Please contact us immediately at info@mariemunier.com if you need to modify your order. We’ll do our best to accommodate your request if the order hasn’t been processed yet.
Q: Do you offer custom or personalized pieces?
A: Yes, we specialize in bespoke jewelry and custom designs. Contact us for more details, and we’ll work with you to create something truly unique.
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2. Payment
Q: What payment methods do you accept?
A: We accept major credit cards, bank transfers, and other secure payment options and cash o delivery (for Lebanon only). All payment details are processed through trusted payment gateways to ensure your security.
Q: Can I pay in installments?
A: For select high-value orders, installment options may be available. Please contact us for more details.
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3. Shipping
Q: Where do you ship to?
A: We ship domestically within Lebanon and to select international destinations. Shipping rates and times vary based on your location.
Q: How long will it take to receive my order?
A: In-stock items typically ship within 1 business day and arrive within 2-3 business days domestically. International shipping may take 7-10 business days.
If an item needs to be produced then please allow 2-4 weeks for production.
Q: Do you offer express shipping?
A: Yes, express shipping options are available at checkout.
Q: Will I need to pay customs duties or taxes on international orders?
A: Yes, any applicable customs duties or taxes are the responsibility of the purchaser.
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4. Returns & Exchanges
Q: What is your return policy?
A: Returns are accepted within 7 days of receipt, provided the item is unused, in its original packaging, and accompanied by all tags and certificates. We do not do refunds but we accept credit notes o your account.
Please note that custom pieces, personalized items, and sale items are final sale.
Q: How do I initiate a return?
A: Email us at info@mariemunier.com to request a Return Authorization (RA) number and further instructions.
Q: Can I exchange an item?
A: Exchanges are allowed for defective items, incorrect orders,or for any other reason (subject to stock availability).
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5. Jewelry Care
Q: How do I care for my jewelry?
A: To preserve the beauty of your jewelry:
- Avoid exposing it to water, perfumes, and harsh chemicals.
- Store it in a dry place, preferably in the original box or pouch.
- Clean gently with a soft, lint-free cloth.
Q: Do you offer repairs?
A: Yes, we provide repair services for our pieces. Contact us for more details and pricing.
If the color of your silver or gold-plated vermeil jewelry fades, simply send it back to us. We offer the first gold dipping session free of charge to restore its shine!
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6. Custom Orders
Q: How long does it take to create a custom piece?
A: Custom orders typically take 2-4 weeks, depending on the complexity of the design.
Q: Can I use my own stones or materials for a custom piece?
A: Yes, we can incorporate your own stones or materials into a design. Contact us to discuss your ideas.
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7. Contact Us
Q: How can I get in touch with customer service?
A: You can reach us via:
- Email: info@mariemunier.com
- Phone: +961 3 223 800
Q: What are your customer service hours?
A: Our team is available Monday to Friday, 10:30 AM - 5:00 PM (Beirut time).
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8. Gift Options
Q: Do you offer gift wrapping?
A: Yes, all orders are beautifully packaged and perfect for gifting. If you’d like additional gift wrapping or a personalized note, let us know at checkout.
Q: Can I purchase a gift card?
A: Yes, we offer gift cards in various amounts. They can be used both online and in-store.
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If you have a question that isn’t covered here, feel free to reach out! We’re happy to assist. 😊