Shipping & Return Policy
Welcome to Marie Munier Jewelry! Below are our detailed policies regarding shipping and returns to ensure a smooth shopping experience. If you have any questions, feel free to contact us.
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Shipping Policy
1. Domestic Shipping (Within Lebanon):
- We offer secure shipping to all locations within Lebanon.
- Delivery Time: Orders are typically processed and delivered within 1-2 business days.
If the item is currently not in stock and needs to be produced, please allow 2-4 weeks for production.
- Shipping Fee: We offer free delivery across Lebanon.
2. International Shipping:
- We ship to select international destinations.
- Delivery Time: International orders may take 5 to 10 business days, depending on the destination.
- Shipping Costs: Calculated at checkout based on your location. We offer free shipping on orders above 500 USD.
- Customs Fees: Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.
3. Order Processing:
- Orders are processed Monday to Friday, excluding holidays.
- You will receive a confirmation email once your order is shipped, including tracking details for your shipment.
4. Packaging:
- All jewelry is carefully packaged to ensure safe delivery. Items come in branded packaging, perfect for gifting.
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Return & Exchange Policy
At Marie Munier Jewelry, every piece is crafted with care and attention. However, if you are not satisfied with your purchase, please review our return and exchange guidelines below.
1. Return Eligibility:
- Returns are accepted for defective or damaged items only.
- Items must be returned in their original condition, unworn, and with all original packaging and certificates (if applicable).
2. Return Process:
- Notify us within 4 days of receiving your order at info@mariemuhnier.com with your order number and a description of the issue.
- Once your return is approved, you will receive instructions on how to ship the item back to us. (at your own cost)
3. Exchanges:
- Exchanges are accepted for defective items or incorrect orders, or a wrong ring size.
- Exchanges are also subject to stock availability.
- You can exchange also your item for a credit note on our website or directly in-store.
4. Non-Returnable Items:
- Custom or personalized pieces.
- Sale or promotional items.
5. Return Shipping:
- For domestic returns, shipping costs are the responsibility of the customer unless the item is defective.
- For international returns, customers are responsible for return shipping fees, customs duties, and taxes.
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Refunds:
- We do not accept refunds, unless the received item was defective.Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days to the original payment method.
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Contact Us:
For any inquiries regarding shipping or returns, please contact us at:
Email: info@mariemunier.com
Phone: +961 3 223800
We’re here to ensure your experience with Marie Munier Jewelry is as seamless and delightful as possible!